Stephen specialises in UX strategy and digital transformation for Fortune 500 companies

A Strategic Design Lead, specialising in UX strategy, who creates exceptional user experiences while helping companies envision a sustainable future.

Innovative Design & Digital Transformation

In today's fast-paced business environment, adaptability is key.

Innovative design and digital transformation goes beyond technology adoption; it requires a holistic understanding of organizational culture, customer expectations, and market dynamics. Through meticulous planning and execution, I empower companies to embrace change and seize new innovative opportunities.

MY ROLE:

Conduct research through quant & qual methods to collect data and identify the current market trends, stakeholder and customer needs. Then, define clear problem statements and opportunities for strategic planning and vision setting.

Facilitate brainstorming sessions and ideation workshops with stakeholders and multi-disciplinary teams to explore and co-create with diverse perspectives, ideas and technology.

Create prototypes or mockups to visualize concepts and test them in real-world environemnt with users. Iterate based on results, conducting multiple rounds of testing before analyzing data and making recommendations based on feasibility and potential impact.

Recent Digital Transformation Projects

Using Innovative Design &
Design Thinking methodologies for:

  • Coca-Cola

    Coca-Cola

    DIGITAL LOYALTY

  • Colgate

    COLGATE

    CONNECTED HEALTH

  • CCEP

    CCEP

    FUTURE FLOW AND SUSTAINABILITY

  • MINI

    MINI

    MINI SUBSCRIBE & LOYALTY

  • GORE-TEX

    GORE-TEX

    GLOBAL RESEARCH & CX CONSUMER PLATFORM (B2B2C)

  • Stena Recycling

    STENA RECYCLING

    MVP PRODUCT TESTING & 10 YEAR VISION SETTING

  • PORSCHE

    PORSCHE

    IDEA GENERATION, STAKEHOLDER ALIGNMENT

I manage multi-disciplinary projects & teams while developing strategies which enhance user experiences and successfully help companies grow.

Customer Experience Centers (CXC)

Customer Experience Centers are evolving to be extensions of a brand.

Often seen as a space to introduce new products and services, these spaces allow for companies to communicate their values, present a memorable experience and build business-focused relationships which enable continuous partnerships.

Modern Customer Experience Centers are evolving to become immersive bridges, allowing a ‘Physigal’ experiences within a modern, technology-focused space.

MY ROLE:

Outline an engaging user experience and a content strategy which meets the visitor’s needs, while representing the brand’s values.

Facilitate workshops, co-create and prepare presentations with a strong storyline to align stakeholders, ensuring an aligned vision and understanding throughout the organisation.

Identification of visitor personas and development of individual customer journey maps which details the visitor’s interactions with brand material, physical products, digital content, experiences and services.

Recent CXC projects:

Spirax Sarco Group

2024

HMCI World

2024

PORSCHE

2023

I am a confident presenter who can pitch strategies, demonstrate recommendations and connect to an audience, through storytelling and compelling presentations.

Workshop Facilitation & Research

Through collaborative workshops, strategic design sprints and mixed-method research methods, I facilitate the discovery of stakeholder insights and co-create alignment across teams and departments. By understanding the diverse perspectives and priorities, we can develop strategies that drive organisational success.

MY ROLE:

Engaging and productive workshops, alongside insights from mix-methods research, can transform teams, organisational structure, products, services and experiences.

With a focus on fostering collaboration and innovative thinking, I specialise in leading research and workshops which are tailored to the organisational and project needs.

Leveraging a mix of research methodologies, including trend analysis and consumer insights, I uncover the needs and desires of a target audience and the ever-evolving market landscape.

Conducting Design Sprints, I encourage collaboration to explore and design market opportunities. By fostering real-time feedback and iterative processes based on user interactions, we can refine concepts to create experiences that captivate users and foster engagement.

A sample of recent workshop facilitation & research projects:

DR OETKER

BUSINESS TRANSFORMATION
SUSTAINABILITY OPPORTUNITIES

GORE-TEX

CO-CREATION AND IDEATION

PORSCHE

CONSUMER EXPERIENCE IDEATION
GLOBAL RESEARCH STUDIES

I am a trusted coach, mentor and advisor who aims to inspire and guide. My personal goal is to use Design Thinking methodology to make a difference in the world.

PERSONAL PROJECT:

Changing the perception of mental health within the creative industry.

Did you know, the likelihood of a mental health problem in the creative industry is three times that of the general population!?

Stephen teams up with corporate companies and design agencies to host workshops and presentations on mental health topics in the workplace.

Partnerships for Wellbeing Awareness:

ON RUNNING

SWITZERLAND

ADIDAS

GERMANY

AKQA

PROPELLAND

EMEA, NORTH AMERICA, MEXICO

EUROPE AND MIDDLE EAST

Remember, It’s Okay.

CREATIVE STRATEGY:

OAKLEY - IT’S OKAY

To get to the heart of committed athletes everywhere, It’s OK is an ode to the obsessed.

A series of intimate vignettes based on real insights and stories celebrates authentic moments along the journey of an impassioned sportsperson, enabling them to connect through the extremes they endure.

It’s OK attracted over 40 million online video views, and fuelled dialogue amongst professional and everyday athletes alike.

Agency: AKQA